Clarke Mairs is a trading name of Clarke Mairs Law Limited. Registered in England and Wales, registered number 13245361, registered office One Hood Street, Newcastle Upon Tyne, NE1 6JQ. Authorised and regulated by the Solicitors Regulation Authority. SRA no. 819004
Vat No. 377339165
Professional Indemnity Insurance limit of £3,000,000
Insurer: Allianz Global & Corporate Speciality Solicitors Professional Indemnity.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns. If that doesn’t help, or quite simply you feel that is not appropriate, then you can make a formal complaint. You can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we aren’t happy how we deal with your complaint. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ