Clarke Mairs is a trading name of Clarke Mairs Law Limited. Registered in England and Wales, registered number 13245361, registered office One Hood Street, Newcastle Upon Tyne, NE1 6JQ. Authorised and regulated by the Solicitors Regulation Authority. SRA no. 819004
Vat No. 377339165
Professional Indemnity Insurance limit of £3,000,000
Insurer: Allianz Global & Corporate Speciality Solicitors Professional Indemnity.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns. If that doesn’t help, or quite simply you feel that is not appropriate, then you can make a formal complaint. You can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them:
- within six years of the date of the act or omission about which you are concerned; or
- within three years of you realising there was a concern.
- within six months of our final response to you.
However, please note that from 1 April 2023 these time limits are changing. From the 1 April the Legal Ombudsman expects complaints to be made to them:
- within a year of the date of the act or omission about which you are concerned; or
- within a year of you realising there was a concern.
- within six months of our final response to you which remains the same.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ